Privacy Policy
At JW Farm and Garden Equipment (JWFGE), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
By accessing or using our Website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information from you:
Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide when you create an account, place an order, subscribe to our newsletter, contact us, or participate in surveys or promotions.
Payment Information: When you make a purchase, we collect necessary payment information, such as your credit card details or other payment method information. Please note that payment processing is often handled by third-party payment processors, and we do not directly store your complete payment information on our servers.
Usage Data: We may collect information about how you use our Website, including your browsing history, the pages you visit, the products you view, the links you click, your IP address, browser type, operating system, and referring website.
Device Information: We may collect information about the device you use to access our Website, including the device model, operating system, unique device identifiers, and mobile network information.
Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities and preferences. This helps us to improve your experience on our Website, personalise content, and analyse website traffic. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We may use your information for the following purposes:
To Provide and Improve Our Services: To process your orders, fulfill your requests, provide customer support, personalise your experience, and improve the functionality and content of our Website.
To Communicate with You: To send you order confirmations, shipping updates, respond to your inquiries, provide information about our products and services, and send you marketing communications (where permitted by law and in accordance with your preferences).
For Marketing and Promotional Purposes: With your consent, we may use your contact information to send you newsletters, special offers, and information about new products or promotions that may be of interest to you. You can opt-out of receiving these communications at any time.
To Analyse Website Usage: To monitor and analyse trends, usage patterns, and the effectiveness of our marketing campaigns, and to improve our Website and services.
To Ensure Security and Prevent Fraud: To protect our Website and users from fraud, security breaches, and other illegal activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or government requests.
Disclosure of Your Information
We may disclose your information to the following third parties:
Service Providers: We may share your information with third-party service providers who assist us with various operations, such as payment processing, website hosting, data analysis, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
Shipping and Delivery Partners: When you place an order, we may share your name and address with shipping and delivery partners to facilitate the delivery of your products.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.
Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties with your explicit consent.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:
+ Using secure server infrastructure.
+ Implementing encryption technologies (such as SSL/TLS) to protect sensitive information transmitted online.
+ Implementing access controls to restrict access to your personal information to authorised personnel only.
+ Regularly reviewing and updating our security practices.
However, please remember that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Under the Australian Privacy Principles (APPs), you have certain rights regarding your personal information, including:
The right to access your personal information: You can request access to the personal information we hold about you.
The right to correct your personal information: You can request that we correct any inaccurate or incomplete personal information we hold about you.
The right to erasure (to be forgotten): In certain circumstances, you can request that we delete your personal information.
The right to object to processing: You can object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
The right to restrict processing: You can request that we restrict the processing of your personal information in certain circumstances.
The right to data portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to Other Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
JW Farm and Garden Equipment
385 Tennyson Road, Tennyson NSW 2754
02 4576 5555